Email providers come with an array of unexpected challenges we help you solve below. Click the issue you've encountered and we'll guide you.

This usually happens to Outlook Desktop app users because the Outlook desktop app doesn't support background images like most email providers and even Outlook on the web do. (If it happened with a different email provider please follow these steps.)

This means that recipients using the Outlook Desktop app will by default see a fallback color chosen by Outlook while recipients using other email providers such as Gmail or using the online version of Outlook will see the background image.

To help with this, we let you select a fallback background colour so you can request the Outlook Desktop app to show your preferred background colour:
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Alternatively, if you send internal newsletters and your team also uses Microsoft Teams, you could change the way you share newsletters by providing your contacts with the newsletter Share URL you'll get from the 'Export' button:

When people click this link, the newsletter will open in their browser no matter what device they use. Analytics are collected from there as well and you could even do both: sharing your newsletter via email and Microsoft Teams with the Share URL.

Note that we collect analytics in both cases, whether you send via email or provide the Share URL and these will be added to the newsletter analytics.

And the Share URL can be used anywhere: for example on Social media, via any internal or external messaging app (Microsoft Teams, Slack etc..), phone texts, CRM dashboard etc..

This is a typical limitation of the Outlook Desktop app because it doesn't support round edges like most email providers and even Outlook on the web do. (If it happened outside the Outlook Desktop app, please follow these steps.)

This means that recipients using the Outlook Desktop app will by default square edges while recipients using other email providers such as Gmail or using the online version of Outlook will see the round edges as expected.

If you send internal newsletters and your team also uses Microsoft Teams, you could change the way you share the newsletters by providing your contacts with the newsletter Share URL you'll get from the 'Export' button:

The benefits will be that:

Please check that your font is supported by most email clients.
Different email providers support different fonts. For example, Gmail supports Open Sans and Roboto web fonts, but Outlook and Apple Mail don’t. However, each email client has a default font to revert to if it doesn’t support a web font.:

Additionally, the Outlook Desktop app might not support the same options as Outlook on the web does. Below are some fonts that usually work well with most email providers:

If the font is really important to you and it is a web-supported font you might want to share your newsletter using the Share URL instead of emailing it:

The benefits will be that:

That said, if you sent an email to someone who downloaded the font, it should show for them. If it doesn't, please follow these steps.

The URL shown is related to the first piece of content added to your Newsletter. Email providers show it by default, however, you can easily override it using the Publication setting shown below by adding your Preview in the ' Email preview Text ':

The effect is not retroactive though so it will apply when you share the newsletter next.

We're here to help 🙂. Check your use case below and if that doesn't cut it, send us the details from option 3 and we'll investigate further 🕵🏻‍♀️

Try sending using our integrations instead. The integrations protect the newsletter code from being impacted by email providers and usually fix most discrepancies or responsiveness issues. If that didn't help, check the next steps here.

If your IT team has not allowed you yet to use our integrations, here are a few tips:

To speed up the process, we recommend sharing with them our Data Security FAQ which answers all safety concerns. It also provides access to our Terms and Conditions that details how your data is processed. If they have more questions, they're welcome to email us at hello@publicate.it.

Meanwhile, you'll get the best results by either:

If the above didn't help, please open the chat in the bottom right corner and confirm that you've already followed the steps from this article. Then provide the following details so we can troubleshoot:

Got more questions? These video tutorials might help or just send us a note at hello@publicate.it, or use the chat window on the right and we'll assist you asap 🙌