All your questions about migrating to the new version, answered.
1. What's the timeline? Can I still use the older version? What about after I migrate?
The dates to remember:
1st of June 2026: the older version will become a read-only version, meaning reviewing previous newsletters and analytics will be available, while creating, editing and sending won't be available anymore. Although there's no rush, we'd argue that the new editor's features will motivate you to migrate asap 😃.
Other changes that will happen earlier:
1st of January 2026: the in-app chat will no longer be available in the older version. You'll be able to email hello@publicate.it for support with an extended response time of 48 hours + for old version users.
1st of September 2025: the support for the older version will be reduced; the response time will be extended to 48 hours during the week.
Besides, migrating won't stop you from using the older version if/when you want (see here how), but we bet you won't want/need to shortly after you get on with the new version 🚀 😊
2. What are the new features and benefits of using the new version?
⚡ A lightning-fast, powerful editor that lets you build as you go
📊 Polls & Surveys – engage your audience like never before
🤝 Real-time team collaboration + user permissions – see who's doing what and where in real-time
💬 Comments for teams – Provide and receive feedback on your newsletters
👬 User permissions - Set user roles and streamline your workflow
🎨 Limitless customization – Spacing made simple and edit newsletter width or column width as you wish
✨ AI-powered text – get AI to generate and refine text for you
📧 Send an Email Teaser – ensure flawless rendering!
🚀 Seamless LIVE version exports – Instantly publish to Microsoft Teams, Slack, Mailchimp, social media or your own website
🔒Encryption of LIVE version – Keep access to your newsletter fully secure
🖌️ Canva Integration – Auto-import designs straight into your Library
🌐 Custom Domains – Have links and images hosted on your own servers
➕ And much much more! 🆓 Free design modules in the 'Discover Assets' tab || 📩 Test emails from 'Preview' mode | 🎞 Animated headers | 📐 Expand your design space with the collapsible library etc
3. Will my library show in the new version?
Your library won't migrate over, however, you can very easily save any content from a newsletter migrated so that it's added to the new 'Saved elements' section of your library. See here how. You can also save any elements that pertain to your brand to the new 'Brand Kit' library section 🎨
4. Can I repeat the migration process if I forget some newsletters in the older version?
Yes, you can repeat the process from your workspace 'Settings' tab > 'Import Legacy newsletters' button as shown here.
5. I use Gmail, Outlook or MailChimp, will I need to install new integrations?
Yes, you'll need to:
install the new version integrations from here or from the 'Export' button:
6. What about my team workspaces and colleagues?
During the migration process, you'll choose the workspaces you want to migrate and colleagues you want to invite. You don't need to invite your colleagues straight away and can always invite them later as shown here. Also, remember this won't stop them from accessing the older version for the next 6 months, so you can take some time to get familiar with the new version before offering this option to your colleagues. As for the colleagues you might have invited from the migration process, they will automatically receive an invitation to access your new version workspace. From there, you'll all be able to collaborate and enjoy the new real-time co-editing feature 🎉
7. What will happen to my plan/billing?
We'll automatically migrate your current plan and billing details to the new version during the migration. You'll see a preview of whether your plan and pricing will be different or not, and it will even be cheaper for some. It depends on your account usage and won't apply immediately.
You'll have a minimum of 2 months to decide whether the new pricing suits you, or much more if you are on an annual plan, in which case the new pricing will only apply upon the next renewal. In any case, you can always manage your billing settings here afterwards. Plus, as per #1 of this FAQ and #10, you'll still have access to the older version at no extra cost for over a year.
Pro tip: If you're an Individual user, you might be interested in upgrading to the new Individual Plus plan to get premium access to the Brand kit, advanced analytics and all top-tier features 🚀
8. What's the best way to get up to speed with the new features?
Check out the new editor video tutorials here 🙌 and/or ask your questions in chat. We're here to help 🙂
9. How do I migrate?
There are 3 options:
Once logged in to your older version account, hit the ‘ Try New Editor ‘ blue button in the top right corner. If you’re part of a Team workspace, ask your Team Admin / Account owner. They’re the ones who can migrate the workspace and invite users to the new version.
If you've taken a peek at the new version or trialled it before AND have used the same email address you used in the older version, you will see a 'Migrate' button in the top banner
If you've taken a peek at the new version or trialled it before, BUT you used a different email than the one you signed up with in the older version, click the 3 bars menu> ' Account settings ', then scroll down and click ' Migrate Legacy Workspace'
10. Once I've migrated or tried the new editor, how do I access the older version again?
You can always access the older version via this page or any previously saved bookmark.
In the new editor, either click ' Back to old editor ' in the top banner:
Or if you don't see the top banner, click the 3 bars menu > 'Back to old editor':
Got questions?
If you have any other questions or we can help with anything else please just send us a note at hello@publicate.it, or use the chat window on the right.